Join Our Team and Keep the Station Moving Be the face. Be the voice. Be the calm in the busy moments.
We're looking for motivated, people-focused individuals to join our team at Ebbsfleet International as a Customer Service Assistant This is a fast-paced, rewarding role where no two days are the same.

Whether you're out on the station floor supporting passengers or behind the scenes keeping information flowing, you'll play a vital role in delivering a safe, smooth and positive experience for everyone who passes through the station.

We welcome applicants from all backgrounds - including those returning to work after a career break. We're interested in your skills, attitude and potential.

What You'll Be Doing
Your responsibilities will include a mix of customer-facing and operational duties:
Supporting Customers and Station Operations

Be a visible, approachable presence across the station
Provide clear, friendly and accurate travel information
Support passengers, colleagues, TOCs, retailers and visitors
Assist during busy periods to keep people moving safely
Keeping Customers Informed
Deliver real-time updates on train services and disruption
Make clear and accurate announcements
Share information with TOCs and station teams
Safety, Security and Compliance
Carry out safety and security checks across the station
Identify and report hazards or faults quickly
Support safe working practices, contractors and permits
Help prevent unauthorised access and discourage unsafe behaviour
Responding to Incidents and Emergencies
Act quickly and calmly during incidents
Support customers and staff during disruptions or emergencies
Follow station emergency procedures and plans
Accurately log and report incidents
Operating Systems and Equipment (Station Control Focus)
Manage station systems including CCTV, fire panels and help points
Monitor and report faults and operational issues
Liaise with signalling centres and TOCs
Maintain accurate operational logs
Teamwork and Flexibility
Work closely with colleagues across different roles
Support wider station operations when needed
Adapt quickly to changing situations and priorities
Your experience and skills
What You'll Need (Essential)
Strong communication skills (written and spoken English)
Experience in a customer-facing role
Confidence to stay calm and make decisions in busy situations
A team-focused mindset with a positive attitude
Ability to process information quickly and work under pressure
Bonus Skills (Desirable)
Great at juggling multiple tasks and knowing what to prioritise
Confident and assertive when making decisions
Happy to take initiative and get things moving
Always approachable and willing to help others
Flexible and able to adapt to whatever comes your way
A strong eye for detail, ensuring accuracy and clarity
Good understanding of UK railway geography and TOC services
A proactive mindset when it comes to solving problems