Description
Customer Service Representative - Call Center Agent

We are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.

Sound like you? We want to speak with you!

About the Role

As a Customer Service Representative - Call Center Agent, you will support customers through inbound and outbound calls, emails, and live chat while providing professional, solution-oriented assistance. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.

Agents are responsible for resolving customer concerns, documenting interactions accurately, escalating priority issues when needed, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, professionalism, and the ability to confidently multitask across multiple systems while maintaining a positive attitude.

What You’ll Do

Answer inbound and outbound customer calls, emails, and live chats
Professionally assist customers with questions, concerns, and account-related inquiries
Identify, escalate, and document priority issues when necessary
Follow up on complex customer interactions to ensure resolution
Accurately record customer interactions and account details across multiple systems
Build rapport with customers through positive, solution-focused communication
Maintain professionalism and productivity in a fast-paced call center environment
Collaborate with leadership and team members to improve customer experience and overall performance
What We’re Looking For

Previous customer service experience preferred
Call center experience preferred
Strong communication and interpersonal skills
Positive, upbeat, and customer-focused personality
Self-motivated with strong problem-solving abilities
Comfortable multitasking across multiple systems and platforms
Excellent grammar, punctuation, and spelling skills
Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
Reliable attendance and professionalism
Ability to adapt in a fast-paced, performance-driven environment
What We Offer:

Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
401k Savings Plan: Secure your financial future with our competitive savings plan.
Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
Monthly Drawings: Win exciting prizes like gift cards and electronics!
Paid Time Off: Earn paid time off from day one—because you deserve a break!
Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
DailyPay Partner: Access your earnings daily—because life doesn’t wait!