Job Details
Description
About IKS

Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.

We are a virtual Patient Contact Center environment. 
Individual performance measurement while working within a team atmosphere 
Comprehensive 4 weeks training program 
Opportunities for career growth 
Position Overview 

This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability  to work in a culturally diverse atmosphere. 

Responsibilities: 

Communicate with patients via inbound and outbound phone calls 
Provide knowledgeable answers to questions regarding medical bills and accounts 
Understands and adheres to all regulatory compliance areas, policies and procedures (including  HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. 
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly 
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients 
Qualifications 

Required: 

Excellent organization, customer service and communication skills 
Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools 
Problem solving skills, good judgment, attention to detail, and follow-through are a must
Ability to multi-task and work within multiple systems at the same time. 
Able to work with little or no supervision 
Preferred: 

Experience in customer service (1 year) 
Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year) 
Patient contact center (call center) experience (1 year) 
Job Type: Part-time, Virtual - Monday/Tuesday/Friday schedule 7:30 AM to 4:00 PM CST

Compensation and Benefits: The pay range for this position is $16.50 - $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc.

IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

 


Qualifications
Experience
Required
1 year:
Experience in customer service
1 year:
Patient contact center (call center) experience
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.